Let’s Not Schedule Phone Calls AnymoreBy Philip Kaplan
It’s common in business to schedule phone calls.
How many times have you seen an email that says:
"Let me know your availability for a phone call next week. I’m free Wednesday and Thursday."
Then starts the mildly infuriating back-and-forth of trying to find a time that works for both people.
This stems from in-person meetings, where you needed to meet at the same place at a specified time. Or maybe it stems from before we had mobile phones, and needed to be at our desk-phone at the right time.
But now we have mobile phones and texting. So I think it’s time to update how scheduled phone calls work.
Send me a text asking if I’m available. Or just call me.
For the past few months, when people want to schedule phone calls with me, I respond, “Call or text any time! My mobile number is…" and my number.
What ends up happening is a beautiful thing:
And if I’m not available, I’ll reply “Can’t now, try again in an hour?” or ”Let’s do tomorrow” or whenever. But usually I can find the time today.
- No more trying to find a mutually agreeable date/time.
- Feels much more natural and friendly. We’re texting!
- Calls usually happen sooner — we both usually find the time to do the call today.
- Calls are usually shorter.
- One less thing on my calendar!!
This is how personal calls work, right? It would be weird if your friend were like “do you have time to say ‘wussup’ next Thursday at 2pm?” No - your friend just calls and texts, and you’re either free or busy. But you figure it out.
Obviously this wouldn’t work with a group call. But for 99% of business calls, it’s been working awesomely.
Let’s do it.